1. Shipping Policy
At Habibee Fashion, we aim to provide a smooth and convenient shopping experience. Please review our shipping policy before placing an order.
Shipping Locations
We currently offer shipping within Canada only. We do not accept shipping addresses outside Canada at this time.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided at checkout.
Shipping Times
Estimated delivery times may vary depending on your location, the shipping carrier, weather conditions, and other factors beyond our control.
Any delivery timeframe displayed at checkout or communicated during the ordering process should be treated as an estimate unless expressly stated otherwise.
Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any available shipping promotions or free shipping offers will be subject to their stated terms.
Tracking Your Order
Where tracking is available, tracking details may be provided after your order has been shipped. Please allow time for the carrier’s tracking system to update.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed, Lost, or Damaged Shipments
If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order number and relevant details. We will review the situation and work with the shipping carrier where appropriate.
2. Refund and Return Policy
At Habibee Fashion, we want you to be satisfied with your purchase. If you have concerns about an item you received, please contact us to discuss the available options.
Return Requests
Please contact us before returning an item. Include your order number, the item details, and the reason for your request.
We will provide return instructions and confirm whether the item qualifies for a return under the applicable terms.
Condition of Returned Items
Where a return is approved, items should generally be returned in their original condition, unworn, unused, and with original tags and packaging where applicable.
Items that are damaged, altered, or excessively used may not qualify for a return, except where required by applicable law.
Refund Eligibility
Refund eligibility depends on the circumstances of the purchase, the condition of the item, and applicable consumer protection laws.
Certain items or circumstances may be excluded from voluntary returns where permitted by law. Any applicable exclusions will be communicated to customers.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping Costs for Returns
Unless otherwise required by law or agreed upon by us, original shipping charges may be non-refundable. Customers may be responsible for return shipping costs, depending on the reason for the return and the applicable return terms.
If an item arrives damaged, incorrect, or defective, please contact us so we can review the issue and determine an appropriate resolution.
Exchanges
If you would like to exchange an item for a different size, colour, or product, please contact us to confirm whether an exchange is available.
Exchange requests are subject to product availability and applicable return conditions.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
If an order has already shipped, the applicable return policy will apply.
